To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by the customer during the time the item is in the customer's possession.
Unless otherwise stated in a product listing, all products sold at cell-spa.com, official partnered online sellers and authorized dealers are able to be returned for change of mind purposes under this policy. Where a product listing specifically states that the product is not able to be returned under this policy (usually due to health and safety reasons), then no returns for change of mind will be permitted. All returns are subject to the Cell Spa® Return Policy Terms and Conditions and the Website Terms and Conditions.
1. In order to assist to organize a return under these terms and conditions, You must notify Cell Spa® via our CONTACT page which gives several options to reach us. within 14 days of taking delivery of Your Product and request a return under this Policy. You must comply with the directions of our staff in order to facilitate Your return.
2. To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories, and must not be damaged in any way by You during the time the Product is in Your possession. The Product is deemed to be in Your possession until the Product is received by Us pursuant to this Policy.
3. We do not charge any types of re-stocking fees when purchased directly from cell-spa.com. However, our online partners or our authorized dealers may charge a fee which is beyond our control. Please check with your original store or online venue sellers for more information.
4. The 14 day period within which You are eligible to make a return under this Policy commences on the date that You accept delivery of Your Product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the Product.
5. The Product must be returned to Cell Spa® within 5 business days of Your request to return Your Product under this Policy.
6. You must return the Products for which You are seeking a store credit or refund at Your own cost and You must comply with the directions for returning the Product that our staff provides to You.
7. After receiving the returned Products, we will issue a store credit or refund as soon as we find products being returned to us as satisfactory standards. You will be provided with e-mail acknowledgement. Refunds will exclude all original shipping charges and only the amount paid for the product will be refunded.
8. Cell Spa® reserves the right to make changes to this Returns Policy without notice.
